Kiosk

End-to-End In-Store Kiosk Product Customizer for Seamless Retail Experiences

Empower customers with an interactive, no-code kiosk solution that personalizes shopping, automates operations, and integrates with your POS system

Hosted Solution

Can be implemented without front end integration to an ecommerce site.

Configurable UI

Setup Product Collections, Set up product filters and lead customers intuitively to a simplified customization process.

Downstream Integrations

Connects to any POS system and Spiff flows for a fully configurable production flow.

Elevate CX: Hyper-Realistic Experiences

Drive customer engagement (CE) and create immersive experiences (IX). Enhances brand affinity and boosts dwell time.

Interactive Engagement

Turn passive foot traffic into active buyers. Enhanced engagement leads to upsells and higher average order value (AOV)

Optimize Ops : E2E Automation

End-to-end (E2E) solutions that streamline order processing through POS integration and automated workflows.

Actionable Insights : Advanced Analytics

Capture behavioral data from every interaction to inform predictive analytics (PA) and enhance customer relationship management (CRM) strategies.

Instore kiosk

What Is an In-Store Personalization Kiosk?

An in-store personalization kiosk is an interactive, self-service retail solution that allows customers to customize products in real time. These kiosks use touchscreen interfaces and often feature 3D visualization technology, enabling shoppers to personalize items such as colors, designs, engravings, or materials directly at the point of sale

Works on any device

No special hardware required. Option to Integrate directly with your existing store POS, print tickets with barcodes, or let customers scan a QR code and present their purchase at the counter.

Easy to Deploy

How it works - In-Store Kiosk customization

Launching your in-store customization experience is quick and flexible. Merchants can use existing POS pods, iPads, or POS terminals to run the Spiff Kiosk Customizer. The interface is optimized for touch and built to run seamlessly in high-traffic retail environments—no special hardware required.

Step 1 - Configure your Stores

Configure your Stores

Set up your retail locations in minutes. In your Spiff account, create individual store profiles and assign custom products to each one. Spiff automatically generates unique Store URLs, which you can distribute to each store for use on their POS pods, iPads, or terminals. It’s a fast, scalable way to roll out your in-store customizer across multiple locations.

Consumer Experience

Step 2 - Flexible In-Store Experiences

Consumers interact with the kiosk in a way that aligns with your in-store sales model—whether it's self-led, staff-assisted, or a mix of both.

Self-Serve Mode

Shoppers engage directly with the kiosk to explore, customize, and order—at their own pace, with no staff needed.

Guided Mode

Store staff guide the journey, using physical product samples to complement the kiosk’s endless customization options—perfect for a more consultative sales approach.

Order placement

Step 3: Seamless Order Placement

Once a customer completes their design, the order flows directly into your system—set up to match how your business operates.

Flexible Checkout Options:

Choose to auto-generate unpaid orders or quotes, print customer tickets instantly in-store, or connect to a dedicated payment terminal.

POS Integration Ready:

Fully integrate with your existing POS system for a smooth, end-to-end checkout experience—no extra steps required.

Fulfillment

Step 4: Route Orders to the Right Fulfillment Flow

Once the order is placed, it’s automatically routed based on your setup—giving you the flexibility to match fulfillment with your operational model, whether that’s in-house, third-party, or a hybrid.

Fulfill In-Store:

Send orders directly to your local team for on-site production and pickup.

Send to Central Fulfillment:

Route orders to a centralized fulfiller for streamlined processing and delivery.

The Custom Chef

Objective

The Custom Chef set out to grow sales of their premium knife range and expand brand presence across high-traffic department stores. Personalisation wasn’t the core offer — it was a tool to drive in-store engagement, increase perceived value, and differentiate the brand on the shop floor.

Key Features Delivered

1. Self-service kiosks with live engraving previews 2. Smart routing of orders to in-store or central fulfilment, based on availability 3. Retailer POS integration for frictionless payment processing 4. Laser-ready file automation to reduce errors and manual handling

Results

1. Boosted knife sales through value-added customisation 2. Created a standout brand experience in busy retail environments 3. Enabled rapid rollout across stores with minimal operational overhead 3. Maintained fulfilment efficiency regardless of on-site capabilities

Enterprise

Looking for custom integration, fulfillment or product customizaiton features designed around your business ?

Talk to us about your custom needs, We can extend the features of the Spiff platform to meet the most demanding e-commerce and retail requirements

Ready to bridge the gap and grow your market?

Start using the Spiff In-Store Customizer today!

2D & 3D visualization

Order management

Fulfilment automations

Custom product sales tools

Corporate Gifting Solutions

In Store Kiosk Customizer

Market Bridge

Teams Customizer

Sales Team Enhancer